Shipping policy

1. Shipping Destinations

Shipping Rates (United States)

  • Free Shipping: Orders over $50 qualify for free shipping within the United States (excluding certain regions listed below).

  • Standard Shipping: Orders under $50 shipped to the 48 contiguous U.S. states are charged a flat shipping fee of $10.

Special Regional Shipping Rates

Due to higher logistics costs, the following regions have separate shipping fees:

  • Alaska (AK) & Hawaii (HI): $60 shipping fee

  • Puerto Rico (PR): $80 shipping fee

  • American Samoa, Guam, Northern Mariana Islands, and U.S. Virgin Islands: $100 shipping fee

Notes

  • Shipping rates apply per order unless otherwise specified.

  • Delivery times may vary depending on destination and carrier availability.

  • For bulk orders or special project shipments, please contact us for a customized shipping quote.

2. Order Processing Time

  • In-stock items: 1–3 business days

  • High-volume or special orders: up to 5 business days

Orders are processed Monday to Friday, excluding holidays.

Once shipped, you will receive a confirmation email with tracking details.

 

3. Estimated Delivery Time

Estimated delivery times after shipment:

  • United States: 3–7 business days

  • International: 7–20 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.

4. Shipping Locations

We currently ship to the United States and other selected regions. Available shipping options and costs will be shown at checkout based on your shipping address.

5. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Please allow 24–72 hours for tracking updates to appear after the package has been handed to the carrier.

6. Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. AIJCC is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

7. Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us at info@aijcc.com. We will assist you in checking the shipment status with the carrier.

8. Return Address

For approved returns, please send your package to:

AIJCC NJ Warehouse  
78 Henry St, Dock 2  
Secaucus, NJ 07094  
United States

9. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

10. Contact Us

If you have any shipping questions, please contact us at info@aijcc.com.